FREQUENTLY ASKED QUESTIONS

OUR MATERIALS

WHAT IS ORGANIC PIMA COTTON?
Pima is an extra-long staple cotton, known for its softness and durability. It`s characteristics classify it as a luxury fibre.  
Organic Pima cotton is available in very limited quantities. A typical annual production accounts for less than 0,01% of the entire global annual cotton yield.

 

OUR GARMENTS

WHAT IS THE FIT & SIZES?
Our fit is between a slim and medium; its not a snug fit. This is why we suggest to sometimes size up if the child is above average in their size or growth. Please refer to our size charts for more help or contact us at help@beauandrooster.com
WHICH SIZE DO I CHOOSE?
We all come in different shapes and sizes, even kids! Sizes are based on age and height range, so start with that. If the child is slightly smaller or true to size then stick with the height range of the garment. If the child is above average then we suggest to size up. Size up and you can’t go wrong.  Please refer to our size charts for more help
HOW SHOULD I MEASURE?
Measure the child directly on their body, then refer the measurements to our size charts which can be found here. If you need assistance, don’t hesitate to contact us at help@beauandrooster.com
WILL YOU PRODUCE MORE SIZE RANGES?
Yes. We are already reviewing our sizing range, for example we will introduce nightdresses in size 2-4 age in our next collection. If you have any suggestions you can e-mail help@beauandrooster.com
WHERE DO I FIND THE CARE INSTRUCTIONS?
All care instructions can be found on the product pages of our web site as well as on each product care label
WHERE ARE YOUR CLOTHES PRODUCED?
We produce all our garments in a factory in Lithuania. Renowned for their high degree of focus on organic yarn sourcing, our supplier is one of the leading suppliers in Europe specialising in knitted jersey products. For more information you can contact us at  help@beauandrooster.com

 

SUSTAINABLE SOURCING

HOW DO YOU CHOOSE YOUR SUPPLIERS?
For information on our sourcing please refer to ‘Our Values’ section under ABOUT
HOW MUCH OF THE COLLECTION IS ORGANIC CERTIFIED COTTON?
100%. All of our garments are made from GOTS certified organic cotton, that’s a given! Our Sleepwear has a 3% elastane mix, this gives the garments extra hold and allows shape retention. For our first collection we have produced all products from organic Pima cotton.

 

ORDERS

DO I NEED AN ACCOUNT TO MAKE AN ORDER?
No, however basic security requirements mean you need to provide us with a valid email address and contact details during the checkout process. If you wish to create an account then you can do so in the check out process.
CAN I UPDATE MY PERSONAL DETAILS IF I HAVE AN ACCOUNT?
Yes you can.
CAN I CLOSE MY ACCOUNT OR UNSUBSCRIBE?
Yes you can, that’s not a problem; but of course we don’t want to let you go!
CAN I ADD ITEMS or MAKE UPDATES TO MY PERSONAL DETAILS IN AN EXISTING ORDER?
It’s not possible to make updates to in an existing order. Please contact  help@beauandrooster.com and we will assist you.
THE SIZE I WANTED IS OUT OF STOCK
If an item is OOS, firstly please refer to the product information where we place updates on new or similar stock coming in. If you are desperate then pop us an e-mail to  help@beauandrooster.com as you never know what might be lurking in our back office.
I DID’NT RECEIVE MY ORDER CONFIRMATION
You should receive an order confirmation within a few minutes of your order being placed. Please check your inbox or junk mail and contact  help@beauandrooster.com and of course we will help you out!
HOW DO I USE A DISCOUNT CODE?
Enter the code in the field in the checkout window and the total amount will be recalculated.
I WANT TO SEND AN ORDER AS A GIFT, WHAT DO I DO?
In the checkout process, there is a comments box where you can leave a personal message or specific instruction. We will then write a personal note from you. The receipt will be sent to the email address you have stated in the checkout.
DO YOU GIFT WRAP ITEMS?
All orders are wrapped as standard.
WHEN WILL I RECEIVE MY ORDER?
Normally within 2-4 working days. 
CAN I SEND AN ORDER TO AN ALTERNATIVE ADDRESS?
Sure, you are able to fill out any delivery address in the checkout process choosing "Ship to different address”.
ITS BEEN A WEEK, MY ORDER IS MISSING…HELP
That is really annoying for both you and us. Please send us an e-mail to  help@beauandrooster.com
SOME PIECES ARE MISSING OR THE WRONG ITEM RECEIVED IN MY ORDER.
Not good news at all. If pieces are missing from your order you will receive a credit note for the transport costs. Please attach a picture and contact us at  help@beauandrooster.com

 

PAYMENT

WHERE DO YOU STORE MY DETAILS?
Our checkout is an embeddable payment form for desktop, tablet, and mobile devices. When you pay, you do so without being redirected away to complete the transaction.
WHAT CURRENCY DO YOU CHARGE IN?
All items are sold in EUROS (EUR) and you have the option to select from the currency converter so you can see your local currency based on the exchange rate.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept payment by Mastercard, VISA, AMEX or via PayPal accounts 
WHEN WILL I PAY FOR MY ORDER?
Usually, when you pay by credit card the amount will be held on your payment account immediately. The money is then charged when your order is shipped from our warehouse.
WHAT IF THERE IS A ISSUE REGARDING PAYMENT?
If there has been any issues when you are paying, firstly please contact your card provider. If they confirm that all is ok then please get in contact with us at  help@beauandrooster.com

 

SHIPPING

DO I HAVE TO PAY FOR SHIPPING?
We charge a subsidised rate for shipping to keep your costs as low as possible.
DO YOU OFFER FREE SHIPPING?
Yes we will have campaigns…so keep an eye out!
HOW CAN I FIND OUT THE COST OF DELIVERY?
The shipping charge will be added to your order prior to check out so you can clearly see the total price before paying. The shipping is based on the destination and weight of the package.
CAN I TRACK MY ORDER?
Yes! If you choose a tracked order option.
MY TRACKING NUMBER DOES NOT WORK
It can take a day for tracking numbers to be activated. If there are any issues please e-mail  help@beauandrooster.com
MY ORDER OR ITEMS ARE MISSING
Please contact help@beauandrooster.com and we will assist you; please refer to the order number in your e-mail, thanks.
WHEN DO I RECEIVE MY ORDER & HOW LONG DOES SHIPPING TAKE?
Our aim is that orders are processed, packed and dispatched within 16 hours. Shipping takes between 1-5 working days depending on the country of delivery. Within the E.U shipping averages 2 days.
WHERE DO YOU SHIP FROM?
Our products are shipped from the UK and Sweden.
CAN I SEND AN ORDER TO AN ALTERNATIVE DELIVERY ADDRESS?
Sure, you are able to fill out any delivery address in the checkout process choosing "Ship to different address”. Of course check that we ship to the country you require.
HOW MUCH ARE THE IMPORT DUTIES & TAXES OUTSIDE THE E.U?
Each country has its own laws and regulations for the import or export of goods. The custom policies and import duties vary widely from country to country. Import duties and taxes fees are levied once the shipment reaches the destination country, and the amount can vary depending on the country to which the order was shipped. For more information you should refer to your local customs office.
CAN YOU CHANGE THE VALUE OF GOODS ORDERED FOR CUSTOMS PURPOSES?
Unfortunately this would be against the law as items need to be declared at their sales value and cannot be changed in order to reduce customs duties, tariffs or taxes.
DO YOU SHIP INTERNATIONALLY?
We ship to a wide range of countries; please select the country from the drop down list in the order process; if you're country does not appear in the list then we do not at this moment ship to that specific country. You can of course contact us if you want to make a special delivery request, send an e-mail to orders@beauandrooster.com

 

RETURNS

I HAVE RECEIVED A GIFT WHICH I WOULD LIKE TO EXCHANGE
Please contact  help@beauandrooster.com and provide us with the order number and we will assist
 
MY ITEMS ARE DAMAGED or DEFECTIVE?
Please contact  help@beauandrooster.com and provide us with the order number and photo of the damage item or incorrect product
CAN I RETURN PRODUCT?
Beau & Rooster give you 30 days and no quibbles. All we ask is that If you are not fully satisfied with your product then you send us an e-mail to  help@beauandrooster.com with a picture, the order number and explain what the issue is. We will of course do our best to assist you.
CAN I RETURN PRODUCTS BOUGHT FROM ANOTHER LOCATION?
The normal procedure is to firstly contact the company where you made the purchase; but we want to hear from you if there is something you really are not happy with. Please contact us directly at  help@beauandrooster.com
HOW DO I GET A REFUND?
If you want a refund, we will give you a full refund within 14 days of purchase and will also provide you a full refund within 30 days of purchase if all the purchased items have no quality issues with respect to wear & tear. If items returned have obviously not been taken good care of then let us take a look and we will of course take each situation as it is.
HOW LONG DOES IT TAKE TO PROCESS REFUNDS & RETURNS?
In general within 10 working days and depending on the country of your bank it might take another 2-3 days to receive the refund. In some cases refunds can take up to 30 days.
HOW DO I RETURN AN UNUSED ITEM?
Unused means that the garment(s) should be clean, unworn and have all of their tags on. We will send you a return slip via e-mail for you to attach to the postage and we will confirm your returns by email.
HAVE YOU RECEIVED MY RETURN?
When the return has been received, we will send you an email confirmation and once your return has been processed we then follow this up with another confirmation of refund processed. You are welcome to email us to check on the status at  help@beauandrooster.com

 

 



SIZE & FIT GUIDE

GARMENT MEASUREMENTS ARE IN CM

AGE 2-4 4-6 6-8 8-10 10+
A-Height 98 / 104 110 / 116 122 / 128 134 / 140 146 / 152
B-Shoulder 25 27,5 30 32,5 35
C-Mid Arm 20 21 22 24 26
D-Chest 61 66 71 76 81
E-Waist 53 56 58 61 65
F-Hip/Seat 58 63 68,5 73,5 79,5
G-Thigh 28 31 33 36 39
H-Calf 25 27 29 33 36
I-Inside Leg 46 53 58 67 72

SIZE CHART BASED ON REGIONS

AGE EU UK USA AUS JP
2-4 98 / 104 cm 3-4 4T 4 100
4-6 110 / 116 cm 5-6 6 6 110
6-8 122 / 128 cm 7-8 7-8 8 120
8-10 134 / 140 cm 9-10 10 10 130
10+ 146 / 152 cm 11-12 12 12 140

SUSTAINABILITY

To never compromise on how we source our suppliers or choose the materials that are used to produce our garments. Selecting the highest quality yarns and fabrics, working with ethical and sustainably responsible suppliers and staying 100% European made. This is key to our value chain; but it doesn't stop here.
Our values Beau & Rooster

From sourcing and choosing our cotton yarns through to our product design and production, our moral fibres run into every aspect of our business. 

We are extremely proud to say that every single garment we produce is sourced from cotton seeds that are free from genetically modified products, synthetic chemicals, pesticides or fertilisers.

A commitment to our customers to only work with European garment suppliers extends to partnering with suppliers only certified by organisations such as GOTS, OEKO TEX, REACH, The Better Cotton Initiative and are ISO 14001.

European manufacturing allows us to work closely with our suppliers; to be able to visit them regularly and be able to improve our processes hands on. 

Our production quantities are small; we produce less than 300 pieces in each style which means you are buying into small production. We ensure our consumption and order quantities are kept to a minimum so that we don`t over stock, making sure we use our raw material resources in an efficient way.

Long term partnerships with our suppliers are also an essential ingredient to a healthy business. As we grow this will enable us to provide our customers with a consistent level of quality and for us to focus our business on the partnership values we want to share with our suppliers.

Evolving in each and every detail of our business, we like to do things for the greater good.  We question every aspect of what we do, how we do it, why we do it and where we do it. Constantly striving to better our decisions and improve our processes. 

We want our customers to have knowledge about where their products have come from and we aim to be transparent about our supply chain.

We sleep very comfortably at night, so should the kids.

CERTIFICATIONS

The difference is in the certification. We have a choice to choose from hundreds of European suppliers but we insist on a very high level of certification requirement in order to work with us. This means we can only work with a small proportion of the very best suppliers, its as simple as that, without compromise.

Our commitment to only work with European garment suppliers means they have a legal obligation in accordance with the European Union regulations that cover environmental protection, occupational safety and social & economic responsibility.

Our garment supplier is certified by GOTS, Oeko-Tex, SA-8000, ISO 9001 & ISO 14001. Our raw materials supplier works along side key foundations such as The Better Cotton Initiative and The International Textile Manufacturers Association

Our Story | Sustainability | Our Designs
PRODUCT CARE

Organic products are free from fire retardant chemicals. There is a legal requirement both in and outside the European Union, that sleepwear garments that do not contain fire retardant chemicals should contain the words KEEP AWAY FROM FIRE . 

 

WASH CARE INSTRUCTIONS

For specific garment washing instructions, please refer to the product care labels.

 

EXAMPLE

Our product care guidelines provide you information on how best to care for your Beau & Rooster garments. 

Follow the care label and all will be ok; but here are some other tips along the way: