email@example.com and provide us with the order number and photo of the damage item or incorrect product
CAN I RETURN PRODUCT?
Beau & Rooster give you 30 days and no quibbles. All we ask is that If you are not fully satisfied with your product then you send us an e-mail to
firstname.lastname@example.org with a picture, the order number and explain what the issue is. We will of course do our best to assist you.
CAN I RETURN PRODUCTS BOUGHT FROM ANOTHER LOCATION?
The normal procedure is to firstly contact the company where you made the purchase; but we want to hear from you if there is something you really are not happy with. Please contact us directly at
HOW DO I GET A REFUND?
If items have quality issues, then we will refund you. If items returned have obviously not been taken good care of then let us take a look and we will of course take each situation as it is.
HOW LONG DOES IT TAKE TO PROCESS REFUNDS & RETURNS?
In general within 10 working days and depending on the country of your bank it might take another 2-3 days to receive the refund. In some cases refunds can take up to 30 days.
HOW DO I RETURN AN UNUSED ITEM?
Unused means that the garment(s) should be clean, unworn and have all of their tags on. We will send you a return slip via e-mail for you to attach to the postage and we will confirm your returns by email.
HAVE YOU RECEIVED MY RETURN?
When the return has been received, we will send you an email confirmation and once your return has been processed we then follow this up with another confirmation of refund processed. You are welcome to email us to check on the status at
* Free Shipping does not apply to: Bosnia-Herzegovina, Bulgaria, Croatia, Greece, Iceland, Latvia, Lithuania, Montenegro, Norway, Romania, Serbia
SIZE & FIT GUIDE
It goes without saying, we want to make sure that you order the correct size products. So please take a look at our fit guide intro
Selecting the right size
Always start with the height and age of the child (A). The measurements on the fit chart from B - I are the measurements of our garments.
To choose the right fit, measure directly on and around the child`s body and compare to the size charts. If you have any questions contact us by e-mail at email@example.com In general if your child is taller, above average in size or prefers a larger, looser fit then we always suggest to size up. The worst that can happen is that one day the PJ will fit!
PJ Tops & Nightdress: A slim - medium fit across the shoulder, chest and arms. Our turn up, grow into cuffs means sizing up is a lot easier. Trousers, Pants, Bottoms: A slim fit, with increased stretch in the lower crotch for when the kids are playing and running around. Also comes with our turn up, grow into cuffs.
GARMENT MEASUREMENTS ARE IN CM
98 / 104
110 / 116
122 / 128
134 / 140
146 / 152
SIZE CHART BASED ON REGIONS
98 / 104 cm
110 / 116 cm
122 / 128 cm
134 / 140 cm
146 / 152 cm
To never compromise on how we source our suppliers or choose the materials that are used to produce our garments. Selecting the highest quality yarns and fabrics, working with ethical and sustainably responsible suppliers and staying 100% European made. This is key to our value chain; but it doesn't stop here.
From sourcing and choosing our cotton yarns through to our product design and production, our moral fibres run into every aspect of our business.
We are extremely proud to say that every single garment we produce is sourced from cotton seeds that are free from genetically modified products, synthetic chemicals, pesticides or fertilisers.
A commitment to our customers to only work with European garment suppliers extends to partnering with suppliers only certified by organisations such as GOTS, OEKO TEX, REACH, The Better Cotton Initiative and are ISO 14001.
European manufacturing allows us to work closely with our suppliers; to be able to visit them regularly and be able to improve our processes hands on.
Our production quantities are small; we produce less than 300 pieces in each style which means you are buying into small production. We ensure our consumption and order quantities are kept to a minimum so that we don`t over stock, making sure we use our raw material resources in an efficient way.
Long term partnerships with our suppliers are also an essential ingredient to a healthy business. As we grow this will enable us to provide our customers with a consistent level of quality and for us to focus our business on the partnership values we want to share with our suppliers.
Evolving in each and every detail of our business, we like to do things for the greater good. We question every aspect of what we do, how we do it, why we do it and where we do it. Constantly striving to better our decisions and improve our processes.
We want our customers to have knowledge about where their products have come from and we aim to be transparent about our supply chain.
We sleep very comfortably at night, so should the kids.
The difference is in the certification. We have a choice to choose from hundreds of European suppliers but we insist on a very high level of certification requirement in order to work with us. This means we can only work with a small proportion of the very best suppliers, its as simple as that, without compromise.
Our commitment to only work with European garment suppliers means they have a legal obligation in accordance with the European Union regulations that cover environmental protection, occupational safety and social & economic responsibility.
Organic products are free from fire retardant chemicals. There is a legal requirement both in and outside the European Union, that sleepwear garments that do not contain fire retardant chemicals should contain the words KEEP AWAY FROM FIRE .
WASH CARE INSTRUCTIONS
For specific garment washing instructions, please refer to the product care labels.
Our product care guidelines provide you information on how best to care for your Beau & Rooster garments.
Follow the care label and all will be ok; but here are some other tips along the way:
we say wash on 40 degrees (not more) but 30 is fine; it also means you reduce your electrical consumption by more than 25%...thats pretty good.
you can use fabric softners on our products but you don`t have to; our products are made from combed organic Pima cotton; so the softness you feel in the product comes naturally and not from any excessive detergents that have used in production of the garments
as with most colourful garments, we always advise to wash items inside out; this prevents the outside of garments from rubbing on other cloth in the wash; by turning any garment inside out, the wear on any fabric would occur on the inside rather than the out. Makes sense right!!
we prefer that you don`t tumble dry garments unless we have specifically indicated its ok on the care label
our recommendation is to not iron our products; but if you decide to iron, then please turn the fabric inside out and use the warm setting