TERMS & CONDITIONS of SALE

Beau & Rooster Ltd

(version 17th November 2016)

 

General Terms of Sale private customers

Read our General Terms of Sale private customers

The terms & conditions cover the sale & purchase of clothing products and other accessories to private individuals via our web site beauandrooster.com. 

The products are sold under ownership of Beau & Rooster Ltd; registered in England and Wales, Company registration no. 10115538, VAT Number GB243043934.

The registered office is 52 High Street HA5 5PW Pinner Middlesex England (this is not a product returns address)

These terms and conditions of sale are governed in accordance with English law and any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.

Amendments may be made from time to time, taking into consideration new laws and regulations but not limited thereto. The effective date of issue is registered as 1st October 2016.

If you are in doubt, please read our terms and conditions carefully before placing any orders. 

 

Licensee, Trademark and Copyright notice

Read our Licensee, Trademark and Copyright notice
  1. Beau & Rooster Ltd own and control the trademark, copyright and other intellectual property in our website and the material content. You must not edit or use any part of the materials either graphic or written on our site for personal or commercial purpose or benefit without prior written agreement from Beau & Rooster Ltd
  2. Certain information and other communication materials posted on our site are done so at the discretion of Beau & Rooster Ltd. These are the opinions of Beau & Rooster Ltd and / or  our approved partners and / or licensees. 
  3. Private indiviuals may use their own personal images of Beau & Rooster products which have been taken on their own accord and do not conflict with the operational purposes of Beau & Rooster Ltd or its affiliated trademark or copyright.

 

Use of the website

Read about use of the website beauandrooster.com

Our website may not be used in any way that may:

  1. Result in or cause damage to the website or impairment of the performance, availability or accessibility of the website
  2. Breach any applicable local, national or international laws or in any way that is considered to be for fraudulent purpose
  3. Access data for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing)

 

Registration & Terms of Sale

Read about: Registration & Terms of Sale
  1. You are a minimum of 18 years of age, that the information submitted is accurate and truthful and you have permission to submit the data where permission may be required by law
  2. Access to beauandrooster.com is permitted at the sole discretion of Beau & Rooster Ltd and we reserve the right to withdraw or amend our service to our customers without prior notice. 
  3. By use of our website we may be required by law to suspend or cancel your account and / or edit your account at our sole discretion without notice or explanation
  4. Products are subject to stock availability and the price of goods and services may be subject to change. 
  5. Due to variations in computer screens, the main characteristics of the products shown on beauandrooster.com (specifically shading and colour tones), will vary slightly on the actual garments.
  6. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser or share your`e account details with third parties . If we suspect an account has been or is being used by a suspicious party, we reserve the right to disable your account without prior notice
  7. If you suspect an account is being misused, you should notify us in writing by sending an e-mail to help@beauandrooster.com
  8. You may cancel your account on our website at any time without prior notice
  9. Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy

 

Payment

About payment
  1. The payment amount will be reserved on your card and debited when the goods have have been dispatched from the warehouse. 
  2. We reserve the right to check the validity of the payment cards and the details of the purchaser are correct. Orders may subsequently be subject to cancellation
  3. Payments via a PayPal account may be subject to account or fund balance or validity checks.
  4. The payment currency used on our site is Euro (€). Customers can select to view different currencies. There is no applicable VAT in the UK on children`s clothing until selling thresholds under EU guidelines are reached.

 

Order confirmation

Read about Order confirmation
  1. You will receive an automated order confirmation showing payment and order completion.  
  2. Any changes to orders placed need to be received within 6 hours of order receipt.

 

Cancellation of orders

Read about Order confirmation
  1. Orders can be cancelled prior to warehouse dispatch – normally within 8 - 12 hours of the order being placed.  
  2. If an order cancellation is received after the product(s) have been dispatched, we are unable to accept the order cancellation without charging a nominal sum of €25.00 

 

Deliveries

Read about Deliveries
  1. Deliveries are carried out by third party logistics in accordance with the contractual terms of agreement with Beau & Rooster Ltd. 
  2. Deliveries normally take about 2 – 5 working days (Monday – Friday) from the time of placing the order. Delivery times vary depending on where the order is to be delivered. Delays may occur during peak periods or in the case of unexpected events. 
  3. The information contained in you`re order will include the estimated delivery day, a tracking number (if applicable) and the contact details for the delivery company.
  4. Deliveries within the EU include all duties and fuel surcharges. For shipments outside the EU (exports), customers are required to pay for local duties & taxes.
  5. For products sent by tracked service, customers should contact the local delivery collection point
  6. For delivery issues or non received goods please contact help@beauandrooster.com

 

Returns & Refunds

Read about Returns
Read about Returns From time to time its natural that we change our minds but returning goods costs time and money. The costs to return a product ends up at well over twice what it cost to send them. Therefore we want to make sure we help you as much as we can. So we have a suggestion.

If you have placed an order for a product and you are really that unhappy with what you receive; then unless its faulty, we would ask that you to either give it to a friend or donate it to a local charity that might be in need.

In return please contact us at help@beauandrooster.com and we promise to give you`re kids a great nights sleep.

However if you need to return your purchase here is what you need to know Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable on faulty products only. If you receive a refund, the cost of the original shipping will be added to your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service. We cannot and don’t guarantee that we will receive your returned item.

Gift cards: We are unable to refund or accept the return of gift cards.

To complete your return, we require a receipt or proof of purchase. There are certain situations where returns may not be granted, for example: - items are not in their original condition, are damaged or have missing parts for reasons not due to our error - items that are returned more than 30 days after delivery are approved at our discretion.

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the refund is approved, it will then be processed and a credit will automatically be applied to your payment card or original method of payment, within 30 days.

Late or missing refunds (if applicable) If you haven’t received a refund within 30 days please contact us at help@beauandrooster.com and we will confirm the status our end. Then contact your bank or credit card company, it may take some time before your refund is paid.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to help@beauandrooster.com Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Other general return conditions

Other general return conditions
  1. Our Products come wrapped and packed in a gift envelope, with care labels and swing tags attached to the tops. We ask that you can return items in an acceptable re-sellable condition and suggest that you use the original packaging and mailer bag if possible.
  2. Refunds will be accepted within 30 days of receipt of the original order
  3. Credit refunds shall be made by return to the same card and card holder of the original payment and may take up to 14 days from receipt of the goods at our return address. The currency exchange rate for the credit shall be the same as the currency exchange rate of the original debit
  4. If you are returning an entire order you will receive a partial shipping refund of €3. If you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded.

 

Returning address

Returns should be sent to the following address

Adstral Fulfilment, 
c/o Beau & Rooster Ltd
Hargreaves Road
Groundwell
Swindon
Wiltshire
SN25 5AZ
England

 

Cookies Policy

This forms part of our main Cookies Policy which you can read here:
  1. A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. 
  2. Beau & Rooster Ltd uses cookies to enhance your visit. 
  3. There are two types of cookies: a permanent and temporary (session cookies). 
  4. Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months.
  5. Session cookies are stored temporarily and disappear when you close your browser session.
  6. We use permanent cookies to store your choice of start page and to store your details if you select "Remember me" when you log in.
  7. We use session cookies when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag.
  8. You can erase cookies from your computer or mobile device using your browser.
  9. If you choose to disable cookies, you will not be able to take advantage of all the features provided.
  10. Third-party cookies are used to  to collect statistics in analysis tools such as Google Analytics. 


SIZE & FIT GUIDE

GARMENT MEASUREMENTS ARE IN CM

AGE 2-4 4-6 6-8 8-10 10+
A-Height 98 / 104 110 / 116 122 / 128 134 / 140 146 / 152
B-Shoulder 25 27,5 30 32,5 35
C-Mid Arm 20 21 22 24 26
D-Chest 61 66 71 76 81
E-Waist 53 56 58 61 65
F-Hip/Seat 58 63 68,5 73,5 79,5
G-Thigh 28 31 33 36 39
H-Calf 25 27 29 33 36
I-Inside Leg 46 53 58 67 72

SIZE CHART BASED ON REGIONS

AGE EU UK USA AUS JP
2-4 98 / 104 cm 3-4 4T 4 100
4-6 110 / 116 cm 5-6 6 6 110
6-8 122 / 128 cm 7-8 7-8 8 120
8-10 134 / 140 cm 9-10 10 10 130
10+ 146 / 152 cm 11-12 12 12 140

SUSTAINABILITY

To never compromise on how we source our suppliers or choose the materials that are used to produce our garments. Selecting the highest quality yarns and fabrics, working with ethical and sustainably responsible suppliers and staying 100% European made. This is key to our value chain; but it doesn't stop here.
Our values Beau & Rooster

From sourcing and choosing our cotton yarns through to our product design and production, our moral fibres run into every aspect of our business. 

We are extremely proud to say that every single garment we produce is sourced from cotton seeds that are free from genetically modified products, synthetic chemicals, pesticides or fertilisers.

A commitment to our customers to only work with European garment suppliers extends to partnering with suppliers only certified by organisations such as GOTS, OEKO TEX, REACH, The Better Cotton Initiative and are ISO 14001.

European manufacturing allows us to work closely with our suppliers; to be able to visit them regularly and be able to improve our processes hands on. 

Our production quantities are small; we produce less than 300 pieces in each style which means you are buying into small production. We ensure our consumption and order quantities are kept to a minimum so that we don`t over stock, making sure we use our raw material resources in an efficient way.

Long term partnerships with our suppliers are also an essential ingredient to a healthy business. As we grow this will enable us to provide our customers with a consistent level of quality and for us to focus our business on the partnership values we want to share with our suppliers.

Evolving in each and every detail of our business, we like to do things for the greater good.  We question every aspect of what we do, how we do it, why we do it and where we do it. Constantly striving to better our decisions and improve our processes. 

We want our customers to have knowledge about where their products have come from and we aim to be transparent about our supply chain.

We sleep very comfortably at night, so should the kids.

CERTIFICATIONS

The difference is in the certification. We have a choice to choose from hundreds of European suppliers but we insist on a very high level of certification requirement in order to work with us. This means we can only work with a small proportion of the very best suppliers, its as simple as that, without compromise.

Our commitment to only work with European garment suppliers means they have a legal obligation in accordance with the European Union regulations that cover environmental protection, occupational safety and social & economic responsibility.

Our garment supplier is certified by GOTS, Oeko-Tex, SA-8000, ISO 9001 & ISO 14001. Our raw materials supplier works along side key foundations such as The Better Cotton Initiative and The International Textile Manufacturers Association

Our Story | Sustainability | Our Designs
PRODUCT CARE

Organic products are free from fire retardant chemicals. There is a legal requirement both in and outside the European Union, that sleepwear garments that do not contain fire retardant chemicals should contain the words KEEP AWAY FROM FIRE . 

 

WASH CARE INSTRUCTIONS

For specific garment washing instructions, please refer to the product care labels.

 

EXAMPLE

Our product care guidelines provide you information on how best to care for your Beau & Rooster garments. 

Follow the care label and all will be ok; but here are some other tips along the way: